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Stoko Help Centre - Canada

We offer Standard Shipping only for PO Box addresses. The shipping timeline for a PO Box is 4-7 business days with our additional standard 1-2 business day processing time.Please note that if Canada Post is on strike, we are unable to ship to PO Box addresses. If your order was already shipped to a PO Box and is returned to sender due to a Canada Post strike or other delivery issue, please contact our support team and we will arrange a reship to an alternate address.

We offer Standard Shipping only for PO Box addresses. The shipping timeline for a PO Box is 4-7 business days with our additional standard 1-2 business day processing time. Please note that if Canada Post is on strike, we are unable to ship to PO Box

Do you ship to PO Boxes?

Shipping & Order Status

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my Supportive Apparel?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Tights?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Are there other sizing metrics I can use to determine my size?

Sizing & Fit Questions

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Do the Supportive Tights provide hip and lower back support?

Stoko Support System

What are the differences between the Supportive Tight models?

How do I wash my Supportive Apparel?

Can Supportive Apparel products be worn in the water?

What if the product I want is out of stock?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Apparel that has been worn?

What happens if the credit card I used purchased with has been cancelled?

Returns & Exchanges

How long does shipping take?

What shipping carriers does Stoko use?

How long does your express shipping take?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-order ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

What happens if my shipment is lost?

Why is my tracking not moving or updating?

How do I start my warranty claim?

How long does a warranty order take?

What is covered under Stoko's Limited Warranty Policy?

What is not covered under Stoko's 1-Year Limited Warranty?

1-Year Warranty

Are Stoko products covered by insurance?

How do I start an insurance claim for Supportive Apparel?

Are Stoko products registered as a medical device?

What is the compression of Stoko products?

Do Supportive Apparel products have any rigid materials?

Insurance Coverage

Can I pay for my order using a Visa Gift Card?

Can I buy Stoko in retail stores?

Do you offer phone support?

Can I combine discount codes or promotional offers?

Do you offer payment plans?

Payment & Promos

Frequently Asked Questions

Do you ship to PO Boxes?Updated 14 days ago