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Stoko Help Centre - Canada

Stoko offers shipping within North America only. Shipping durations by each available method are as follows: <ul><li dir="ltr" style="font-size: 16px;">Standard Shipping 4-7 Business Days&#xA0;</li><li dir="ltr" style="font-size: 16px;">Expedited Shipping 3 Business Days</li><li dir="ltr" style="font-size: 16px;">Express Shipping 1-2 Business Days</li></ul>Please note that the durations above are exclusive of a 1-2 business day processing time that our shipping team requires to pack your order and hand it over to the applicable carrier. All shipping rates are calculated at checkout. For PO Box addresses, we only offer Standard Shipping. You can learn more about our shipping policies <a href="https://ca.stoko.com/pages/shipping">here</a>.&#xA0;If your order is a pre-order item, you can find the estimate ship-by date within your confirmation email that will have been sent to you from hello@stoko.com. You will receive a shipment tracking email once it has left our warehouse and on it&apos;s way to you!&#xA0;

Stoko offers shipping within North America only. Shipping durations by each available method are as follows:. Please note that the durations above are exclusive of a 1-2 business day processing time that our shipping team requires to pack your order

How long does shipping take?

Shipping & Order Status

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my Supportive Apparel?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Tights?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Are there other sizing metrics I can use to determine my size?

Sizing & Fit Questions

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Do the Supportive Tights provide hip and lower back support?

Stoko Support System

What are the differences between the Supportive Tight models?

How do I wash my Supportive Apparel?

Can Supportive Apparel products be worn in the water?

What if the product I want is out of stock?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Apparel that has been worn?

What happens if the credit card I used purchased with has been cancelled?

Free Returns & Exchanges

Do you ship to PO Boxes?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-order ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

What happens if my shipment is lost?

How do I start my warranty claim?

How long does a warranty order take?

What is covered under Stoko's Limited Warranty Policy?

What is not covered under Stoko's 1-Year Limited Warranty?

1-Year Warranty

Are Stoko products covered by insurance?

How do I start an insurance claim for Supportive Apparel?

Are Stoko products registered as a medical device?

Do Supportive Apparel products have any rigid materials?

Insurance Coverage

Can I pay for my order using a Visa Gift Card?

Can I buy Stoko in retail stores?

Do you have a phone number to contact your Support Team?

Can I combine discount codes or promotional offers?

Do you offer payment plans?

Payment & Promos

Frequently Asked Questions

How long does shipping take?Updated 15 days ago