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Stoko Help Centre - Canada

<div data-block="true" data-editor="1m27f" data-offset-key="5ipqi-0-0" id="isPasted"><p data-offset-key="5ipqi-0-0">The most important thing to note is that there is no difference in medical-grade support between the 1st Generation (K1 Flux, Tempo, Summit) and our 2nd Generation (Supportive Tight)! The updates were based on overall fit, comfort and durability based on direct customer feedback from our K1s.&#xA0;</p></div><div data-block="true" data-editor="1m27f" data-offset-key="7rlok-0-0"><p>The three main features of our Supportive Tight are:</p></div><div data-block="true" data-editor="1m27f" data-offset-key="7esbh-0-0"><p><strong>Refined Support </strong>- we tweaked some things to work with our Support System.</p></div><div data-block="true" data-editor="1m27f" data-offset-key="eacd4-0-0"><p>- Graduated Compression&#xA0;</p></div><div data-block="true" data-editor="1m27f" data-offset-key="7d1gn-0-0"><p>- Patellar knee strap (this helps with alignment of the tight to know that the support is in place)</p><p><br></p></div><div data-block="true" data-editor="1m27f" data-offset-key="2lkq3-0-0"><p><strong>Enhanced Comfort</strong> - think, the most comfortable knee brace, but even more comfortable.</p></div><div data-block="true" data-editor="1m27f" data-offset-key="5hbon-0-0"><p>- Seamless cuff&#xA0;</p></div><div data-block="true" data-editor="1m27f" data-offset-key="5m5fs-0-0"><p>- Added cushion around the waistband</p></div><div data-block="true" data-editor="1m27f" data-offset-key="58toi-0-0"><p><br data-text="true"></p></div><div data-block="true" data-editor="1m27f" data-offset-key="2aa9k-0-0"><p><strong>Improved Durability</strong> - fabric upgrade with durability and performance in mind.</p></div><div data-block="true" data-editor="1m27f" data-offset-key="2s5ga-0-0"><p>- New engineered performance stretch knit</p></div><div data-block="true" data-editor="1m27f" data-offset-key="2m6tc-0-0"><p data-offset-key="2m6tc-0-0">- Integrated Merino Wool (Merino Supportive Tight only)</p></div>

The most important thing to note is that there is no difference in medical-grade support between the 1st Generation (K1 Flux, Tempo, Summit) and our 2nd Generation (Supportive Tight)! The updates were based on overall fit, comfort and durability base

Is there any difference in the level of support between each of your products?

Stoko Support System

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing the Supportive Tights?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Tights?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Do you have other sizing metrics to base my size off of?

Sizing & Fit Questions

How does Stoko's bracing technology work?

What are the differences between the Supportive Tight models?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

How do I wash my Supportive Tights?

Can Supportive Apparel products be worn in the water?

What if the product I want is out of stock?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Tights that have been worn?

What happens if the credit card I used purchased with has been cancelled?

Free Returns & Exchanges

How long does shipping take?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-sale ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

What happens if my shipment is lost?

Shipping & Order Status

How do I start my warranty claim?

How long does a warranty order take?

What is not covered under Stoko's 1-Year Limited Warranty?

What is covered under Stoko's Limited Warranty Policy?

1-Year Warranty

Are Stoko products covered by insurance?

How do I start an insurance claim for Supportive Apparel?

Are Stoko products registered as a medical device?

Do Supportive Apparel products have any rigid materials?

Insurance Coverage

Can I pay for my order using a Visa Gift Card?

Can I buy Stoko in retail stores?

Do you have a phone number to contact your Support Team?

Can I combine discount codes or promotional offers?

Do you offer payment plans?

Payment & Promos

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Which activities are Supportive Tights best suited for?

Do the Supportive Tights provide hip and lower back support?

Specific Use Questions

Frequently Asked Questions

Is there any difference in the level of support between each of your products?Updated 5 months ago