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Stoko Help Centre - Canada

Can I choose which carrier delivers my package?Currently, our system selects the carrier automatically to ensure the fastest possible delivery time. If you have a specific delivery restriction (such as a PO Box), Canada Post will typically be the designated carrier.Do you ship to P.O. Boxes?Yes! For deliveries to P.O. Boxes and remote rural locations, we generally utilize Canada Post.How long will delivery take?<ul data-path-to-node="5" id="isPasted"><li style="font-size: 16px;">Standard Shipping (4-7 Business Days)</li><li style="font-size: 16px;">Expedited Shipping (2-3 Business Days)</li><li style="font-size: 16px;">Express Shipping (1-2 Business Days)</li></ul><h3 data-path-to-node="6" id="isPasted">Tracking your order</h3>Once your order ships, you will receive a confirmation email containing your tracking number.&#xA0;Need to make a change?If you have questions about a pending order or need to update your shipping address, please email <a href="mailto:hello@stoko.com">hello@stoko.com</a> as soon as possible. Once an order has been processed by our warehouse, we are unable to change the shipping method.

Can I choose which carrier delivers my package?. Currently, our system selects the carrier automatically to ensure the fastest possible delivery time. If you have a specific delivery restriction (such as a PO Box), Canada Post will typically be the d

What shipping carriers does Stoko use?

Shipping & Order Status

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my Supportive Apparel?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Tights?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Are there other sizing metrics I can use to determine my size?

Sizing & Fit Questions

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Do the Supportive Tights provide hip and lower back support?

Stoko Support System

What are the differences between the Supportive Tight models?

How do I wash my Supportive Apparel?

Can Supportive Apparel products be worn in the water?

What if the product I want is out of stock?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Apparel that has been worn?

What happens if the credit card I used purchased with has been cancelled?

Returns & Exchanges

How long does shipping take?

How long does your express shipping take?

Do you ship to PO Boxes?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-order ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

What shipping carriers does Stoko use?Updated 2 hours ago

Tracking your order