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Stoko Help Centre - Canada

<p>The date will be noted at the time of checkout and also in your confirmation email! You will receive another email with tracking information once it has been fulfilled and shipped from the warehouse.&#xA0;</p><p>If you cannot locate your confirmation email, or have any further questions. Please reach out to our Support Team through our <a href="https://ca.stoko.com/pages/contact-us">contact form here</a>.&#xA0;</p>

The date will be noted at the time of checkout and also in your confirmation email! You will receive another email with tracking information once it has been fulfilled and shipped from the warehouse. If you cannot locate your confirmation email, or h

Where can I find my pre-sale ship by date?

Shipping & Order Status

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing the Supportive Tights?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Tights?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Do you have other sizing metrics to base my size off of?

Sizing & Fit Questions

How does Stoko's bracing technology work?

Is there any difference in the level of support between each of your products?

Stoko Support System

What are the differences between the Supportive Tight models?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

How do I wash my Supportive Tights?

Can Supportive Apparel products be worn in the water?

What if the product I want is out of stock?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Tights that have been worn?

What happens if the credit card I used purchased with has been cancelled?

Free Returns & Exchanges

How long does shipping take?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

What do I do if tracking shows my order as delivered but I still haven't received it?

What happens if my shipment is lost?

How do I start my warranty claim?

How long does a warranty order take?

What is not covered under Stoko's 1-Year Limited Warranty?

What is covered under Stoko's Limited Warranty Policy?

1-Year Warranty

Are Stoko products covered by insurance?

How do I start an insurance claim for Supportive Apparel?

Are Stoko products registered as a medical device?

Do Supportive Apparel products have any rigid materials?

Insurance Coverage

Can I pay for my order using a Visa Gift Card?

Can I buy Stoko in retail stores?

Do you have a phone number to contact your Support Team?

Can I combine discount codes or promotional offers?

Do you offer payment plans?

Payment & Promos

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Which activities are Supportive Tights best suited for?

Do the Supportive Tights provide hip and lower back support?

Specific Use Questions

Frequently Asked Questions

Where can I find my pre-sale ship by date?Updated 7 months ago