We’ve designed Stoko products to give you support that lasts—that’s why every pair comes guaranteed with a 1-year limited warranty.

1-Year Warranty

Stoko products are eligible for reimbursement through Health Spending Accounts (HSAs) and Flex Benefit Plans by all Canadian insurers, as well as some carriers in the US. Learn more about insurance coverage on Stoko products.

Insurance Coverage

Questions about payments, discounts, or promotions? We got you covered!

Payment & Promos

Can't find the answer to your question? Shoot us an email and we will do our best to respond as quickly as possible. 

Responses can take 1-3 business days during peak times, we are stoked to chat with you more about Supportive Apparel.

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Stoko Help Centre - Canada

We've created the world's first Supportive Apparel and with that comes a lot of questions. Here are the answers to our most frequently asked questions about our product and technology.

Stoko™ Support Center | FAQs 

Frequently Asked Questions

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my Supportive Apparel?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Tights?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Are there other sizing metrics I can use to determine my size?

Sizing & Fit Questions

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Do the Supportive Tights provide hip and lower back support?

Stoko Support System

What are the differences between the Supportive Tight models?

How do I wash my Supportive Apparel?

Can Supportive Apparel products be worn in the water?

What if the product I want is out of stock?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Apparel that has been worn?

What happens if the credit card I used purchased with has been cancelled?

Returns & Exchanges

How long does shipping take?

When is the last day I can order to get my product for Christmas?

How long does your express shipping take?

Do you ship to PO Boxes?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-order ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?

What happens if my shipment is lost?

Shipping & Order Status

How do I start my warranty claim?

How long does a warranty order take?

What is covered under Stoko's Limited Warranty Policy?

What is not covered under Stoko's 1-Year Limited Warranty?

Are Stoko products covered by insurance?

How do I start an insurance claim for Supportive Apparel?

Are Stoko products registered as a medical device?

What is the compression of Stoko products?

Do Supportive Apparel products have any rigid materials?

Can I pay for my order using a Visa Gift Card?

Can I buy Stoko in retail stores?

Do you have a phone number to contact your Support Team?

Can I combine discount codes or promotional offers?

Do you offer payment plans?