Please head to this page here to start your Warranty Claim. You will receive an email via hello@stoko.com if your claim is approved or not. These responses can sometimes be sent to spam or junk mail, please ensure you check these inboxes before reach

<p id="isPasted">Please head to&#xA0;<a href="https://stoko.com/pages/warranties" id="isPasted" rel="noopener noreferrer" target="_blank">this page here</a> to start your Warranty Claim.&#xA0;<br><br>You will receive an email via <a href="mailto:hello@stoko.com" target="_blank">hello@stoko.com</a> if your claim is approved or not. These responses can sometimes be sent to spam or junk mail, please ensure you check these inboxes before reaching out for an update on your warranty. The next steps will then be provided to you at that time. The expected total timeframe for a warranty claim to be processed is around 10 business days.</p><p><em id="isPasted">If your claim is accepted, and the replacement product is discontinued or out of stock, store credit for the full amount of your original purchase will be provided.&#xA0;</em></p>

How do I start my warranty claim?

Warranty timing may vary, please expect a 10 business day turnaround. For more information, please see this page here.

<p>Warranty timing may vary, please expect a 10 business day turnaround.</p><p>For more information, please see <a href="https://stoko.com/pages/warranties" rel="noopener noreferrer" target="_blank">this page here</a>.&#xA0;</p>

How long does a warranty order take?

Stoko’s Warranty Policy covers manufacturing defects and the Stoko Support System for up to 1 year after the purchase date. This includes:. Stoko's Warranty Policy does not cover:. To request a Warranty claim, please head to this page here. If your c

<p id="isPasted">Stoko&#x2019;s Warranty Policy covers manufacturing defects and the Stoko Support System for up to 1 year after the purchase date. This includes:</p><ul><li>Control Dials</li><li>Cables</li><li>Laminations</li></ul><p>Stoko&apos;s Warranty Policy&#xA0;does not&#xA0;cover:</p><ul><li>Damages caused by misuse, abuse, or by accident or negligence;</li><li>Failure to observe care instructions, including incorrect laundering;</li><li>Damage caused by rips, cuts, or tears;</li><li>Normal wear and tear;</li><li>Cosmetic damage (i.e., minor scratches, surface deformations, or discolouration) including natural fading of colours.&#xA0;</li><li>Unauthorized modification or alteration including any repair done outside of Stoko Customer Support;&#xA0;</li><li>Products purchased from unauthorized dealers (including, without limitation, products purchased through (i) third party auction sites, (ii) unauthorized dealers selling via third party marketplaces, or (iii) dealers selling altered or modified products;</li><li>Products that have been worn in salt water and/or underneath a wetsuit;</li><li>Products that have not been used in accordance with Stoko&apos;s Instructions for Use / Instruction Manual (IFU);</li></ul><p data-pf-type="Paragraph">To request a Warranty claim, please head to <a href="https://stoko.com/pages/warranties" rel="noopener noreferrer" target="_blank">this page here</a>.&#xA0;</p><p data-pf-type="Paragraph"><em>If your claim is accepted, and the replacement product is discontinued or out of stock, store credit for the full amount of your original purchase will be provided.&#xA0;</em></p>

What is covered under Stoko's Limited Warranty Policy?

Stoko's limited warranty and Stoko is not responsible for:Damages caused by misuse, abuse, or by accident or negligence;Failure to observe care instructions, including incorrect laundering;Damage caused by accidental rips, cuts, or tears (seam failur

<div>Stoko&apos;s limited warranty and Stoko is not responsible for:</div><ul><li>Damages caused by misuse, abuse, or by accident or negligence;</li><li>Failure to observe care instructions, including incorrect laundering;</li><li>Damage caused by accidental rips, cuts, or tears (seam failures or fabric defects resulting from a manufacturing defect are assessed on a case-by-case basis under the warranty);</li><li>Normal wear and tear;</li><li>Cosmetic damage (i.e., minor scratches, surface deformations, or discolouration) including natural fading of colours. </li><li>Unauthorize modification or alteration including any repair done outside of Stoko Customer Service guidance; </li><li>Products purchased from unauthorized dealers (including, without limitation, products purchased through (i) third party auction sites, (ii) unauthorized dealers selling via third party marketplaces, or (iii) dealers selling altered or modified products;</li><li>Products that have been worn in salt water and/or underneath a wetsuit;</li><li>Products that have not been used in accordance with Stoko&apos;s Instructions for use (IFU);</li><li>Products purchased &quot;used&quot;, &quot;as-is&quot;, &quot;without warranty&quot;, or,</li><li>Any damages arising after the warranty period.</li></ul><div>You can learn more and start your claim <a href="https://stoko.com/pages/warranties" target="_blank">here</a>. </div><div><em>If your claim is accepted, and the replacement product is discontinued or out of stock, store credit for the full amount of your original purchase will be provided.</em> </div>

What is not covered under Stoko's 1-Year Limited Warranty?

Can't find the answer to your question? Shoot us an email and we will do our best to respond as quickly as possible. 

Responses can take 1-3 business days during peak times, we are stoked to chat with you more about Supportive Apparel.

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Stoko Help Centre - Canada

We’ve designed Stoko products to give you support that lasts—that’s why every pair comes guaranteed with a 1-year limited warranty.

Stoko™ Support Center | 1-Year Warranty 

Frequently Asked Questions

1-Year Warranty

What size should I buy?

How do I know if I'm wearing the tights correctly?

How can I find comfort when wearing my Supportive Apparel?

How will these fit in my ski or snowboard boots?

Why do my Supportive Tights fit so tight?

How do I adjust the support of my Supportive Apparel?

What should I expect when I first wear my Supportive Tights?

Is there a difference between men's and women's sizing?

Why can't I find my size on the size chart?

Are there other sizing metrics I can use to determine my size?

Sizing & Fit Questions

How does Stoko's bracing technology work?

How are the Stoko products different from traditional/medical-grade knee braces on the market?

Is there any difference in the level of support between each of your products?

Will Supportive Tights support my injury?

Do Supportive Tights support Osteoarthritis?

Do the Supportive Tights provide hip and lower back support?

Stoko Support System

What are the differences between the Supportive Tight models?

How do I wash my Supportive Apparel?

Can Supportive Apparel products be worn in the water?

What if the product I want is out of stock?

Is there any discomfort with the adjustment knobs (Control Dials) when sitting for extended periods?

Product Questions

What is Stoko's Return Policy?

What is Stoko's Exchange Policy?

How do I process a return or exchange?

How are refunds credited?

Who pays for shipping?

Can I return or exchange Supportive Apparel that has been worn?

What happens if the credit card I used purchased with has been cancelled?

Returns & Exchanges

How long does shipping take?

What shipping carriers does Stoko use?

How long does your express shipping take?

Do you ship to PO Boxes?

How do I change or cancel my order?

Which countries do you ship to?

How do I track my order?

Where can I find my pre-order ship by date?

What do I do if tracking shows my order as delivered but I still haven't received it?