Stoko Help Centre - Canada logo
Stoko Help Centre - Canada logo

All articles

1-Year Warranty

We’ve designed Stoko products to give you support that lasts—that’s why every pair comes guaranteed with a 1-year limited warranty.

How do I start my warranty claim?

Please head to this page here to start your Warranty Claim. You will receive an email via [email protected] if your claim is approved or not. These responses can sometimes be sent to spam or junk mail, please ensure you check these inboxes before reach

How long does a warranty order take?

Warranty timing may depend on the type of product. Total timing can be a 4-8 week turnaround. For more information, please see this page here.

What is not covered under Stoko's 1-Year Limited Warranty?

Stoko's limited warranty and Stoko is not responsible for:. You can learn more and start your claim here. If your claim is accepted, and the replacement product is discontinued or out of stock, store credit for the full amount of your original purcha

What is covered under Stoko's Limited Warranty Policy?

Stoko’s Warranty Policy covers manufacturing defects and the Stoko Support System for up to 1 year after the purchase date. This includes:. Stoko's Warranty Policy does not cover:. To request a Warranty claim, please head to this page here. If your c